Patient Care Coordinator - 001

Patient Care Coordinator - Open to Caymanians and those without immigration restrictions only.

Primary Role

The Patient Care Coordinator is responsible for providing outstanding customer service to the patients and their families, assuring that the patients and their families understand their appointment and financial responsibilities. Collection of co-payments at the time of service.

Responsibilities

• Registration, scheduling appointments, referral management, and pre-registration.
• Patient flow – escorting the patient to and from appointments.
• Confirms patient insurance eligibility and/or benefits.
• Answer phone calls by the 3rd ring using the correct phone etiquette standardization.
• Provides customer service to patients inquiring about their patient statements.
• Determines required deposits, and processes the deposit into the patient receipt.
• Audit charts for correct demographics ...