Patient Care Lead Specialist (USA Healthcare) - Remote | CST Hours

ISTA Personnel Solutions is a global BPO partner working directly with U.S.-based clients as a dedicated extension of their team. Our client is a U.S.-based home health company delivering essential in-home care services — helping patients maintain independence and quality of life through assistance with bathing, dressing, meal preparation, and other daily living activities.

The Role

Every lead that comes in after business hours represents a family in need — and right now, those families aren't getting the prompt response they deserve. As our Patient Care Lead Specialist, you will be the first voice they hear.

You will manage after-hours lead outreach, conduct sensitive family conversations, and maintain accurate CRM records — acting as the critical bridge between families seeking care and the onshore team that will guide them through the process.

A typical interaction looks like this: a family calls, worried about an elderly parent's m...