Patient Care Representative

Patient Care Representative (On-site Medellín)

Location: Medellín, Colombia (On-site) Level: Mid-Senior Language: Advanced English (C1)

Role Description: Are you experienced in the U.S. healthcare sector and passionate about patient care? We are seeking a bilingual Patient Care Representative to join a high-level team. You will be the critical link between patients and specialists, ensuring every step of the medical process is smooth, accurate, and compassionate.

This is not a conventional customer service role; we require someone with clinical and administrative judgment proficient in the U.S. healthcare ecosystem.

Responsibilities:

• Patient Lifecycle Management: Scheduling, rescheduling, and follow-up of medical appointments using EHR systems (Intergy, ECw, Epic).

• Insurance Verification: Validating coverage, benefits, and processing prior authorizations.

• Referral Coordination: Ensuring medical orders are pro...