Patient Care Service Coordinator

Job Description:
As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves evaluating and promptly addressing inquiries related to Second Medical Opinions, Medical Appointments, Patient Concierge services, and Case Management professionally and concisely. You will be responsible for managing relationships with clients, agents, and providers while maintaining service standards in line with the company.
Responsibilities:
Maintain clear and professional communication with our agents and clients via emails received in the Second Medical Opinion inbox.
Evaluate cases received based on the provided training, gather the necessary medical records to initiate the case, and once completed and approved by the doctor, open the case in the system, upload all records, and add relevant notes.
Continuously monitor cases in the system and provide updates to me...