Patient Collections Specialist

Job Description

We are looking for a Bilingual Patient Collections Specialist (English & Spanish) to join our Revenue Cycle Management (RCM) team. This role focuses on communicating with patients regarding outstanding balances, resolving billing concerns, and ensuring timely collections while maintaining professionalism and empathy.

The ideal candidate has hands-on experience in patient collections or medical billing and is confident communicating with Spanish-speaking patients.

Key Responsibilities

• Contact patients regarding outstanding balances in a professional and courteous manner (English & Spanish)
• Explain billing statements, payment options, and resolve patient concerns
• Review and reconcile patient accounts for accuracy
• Post payments and maintain accurate transaction records
• Coordinate with insurance companies and internal billing teams for claim follow-ups
• Meet monthly collection goals and performa...