Patient Communication Operations Manager

An exciting career opportunity exists at Medipost Holdings for Operations Manager reporting to the Medipost General Manager. This position is based in Gezina, Pretoria. The purpose of this position is to deliver a high standard of customer service and to meet customer needs in Medipost and Kawari business units, making day‑to‑day management and operational decisions pertaining to the Patient Communication Department to ensure effective operations and customer satisfaction.

Primary Purpose of the Job

• Deliver a high standard of customer service and meet customer needs in Medipost and Kawari business units
• Make day‑to‑day management and operational decisions pertaining to the Patient Communication Department to ensure effective operations and customer satisfaction
• Ensure 1st‑time query resolution within agreed timelines
• Maintain lost call rate (inbound Contact Centre) of less than 2.0 % per month in funded contact centres and les...