Patient Experience Co-ordinator

Role: Patient Experience Co‑ordinator
Location: National Headquarters, Edinburgh/Hybrid
Hours: 37 hours per week (36 hours from April 2026)
Contract: Permanent
Salary: Band 4

We are looking for a Patient Experience Co‑ordinator to join our team within the Scottish Ambulance Service. This is a varied and important role supporting the delivery of a compassionate and person centred service. You will listen sensitively and communicate clearly with people who provide both positive and negative feedback about our service.

As a Patient Experience Co‑ordinator you will often be the first point of contact for members of the public and partner organisations. You will show empathy, professionalism and accuracy when gathering information and supporting people through the feedback and complaints process. You will work closely with your colleagues in the Patient Experience Team and contribute positively to our organisational va...