Patient Experience Coordinator at BGH

Become a catalyst for positive change in patient care at BGH as a Patient Experience Coordinator. Your role involves managing patient feedback, enhancing their experiences through effective communication and service recovery.
In this integral role within the Quality and Risk Management Team, you will collaborate with healthcare teams to ensure that patient and family concerns are effectively addressed. Your insights and management of patient feedback will allow BGH to continuously improve its services and maintain a focus on quality care.
Key Responsibilities:
• Central coordination of patient concerns and compliments
• Conduct investigations into patient feedback
• Develop frameworks for evaluating patient satisfaction
• Utilize data for reporting trends to leadership
• Educate staff on patient rights and excellent care practices
Requirements:
• Undergraduate degree in a relevant field required
• Minimum of 3 years working with patients and families
• ...