Patient Experience Enablement Lead

OBJECTIVES/PURPOSE As the Global Platform Manager for Loyalty CRM Technology working in the CRM Platforms team, you will own and manage the design, development, enablement, and support of Takeda's Loyalty CRM Technology.In this role, you will drive Takeda's Data and Digital mission through the development and adoption of CRM capabilities that align to business needs, best practices as well as enterprise architecture principles.
- Drive innovation and continuous improvement of Loyalty CRM, Health Cloud, Service cloud and Veeva VAULT capabilities in the form of standing up new CRM platform, tools, or system integrations according to business demand, prioritized use cases as well as enhancing the existing technology stack.
- Enable stakeholders (both within and outside of Takeda) to consume Takeda's Global CRM capabilities- Oversee day-to-day operation of Loyalty CRM, Health cloud and Clinical CRM including platforms and services, to ensure all components work reliably and secu...