Patient Experience & Grievance Liaison

A leading healthcare institution in Selangor, Malaysia is seeking a dedicated professional to manage patient grievances effectively. In this role, you will be responsible for improving service delivery, investigating complaints, and maintaining communication with patients and hospital staff. A diploma in Hospitality Management and at least 1 year of relevant experience in customer service and grievance management is required. Strong interpersonal and negotiation skills are essential to succeed in this position.
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