Patient Experience Lead 患者体验负责人

JOB SUMMARY

Patient Experience Lead is a key strategic leadership role within the Digital Commerce department, reporting directly to the Digital Commerce Head. This position focuses on Pfizer's Metabolism/Weight Management portfolio, responsible for defining and executing an omnichannel Patient-Centric experience strategy. You will lead the team to manage core digital assets (e.g., One Stop patient service platform) and expand the external Weight Management Alliance ecosystem. Your primary goal is to enhance patient adherence, loyalty, and business value to address unmet needs across the patient journey.

患者体验负责人是数字商务部门的关键战略领导角色，直接向数字商务负责人汇报。该职位专注于辉瑞代谢/减重治疗领域，负责制定并执行“以患者为中心”的全渠道体验策略。您将领导团队管理核心数字资产（如“One Stop”一站式患者服务平台），并拓展外部“体重管理联盟”生态合作。核心目标是通过深度洞察患者旅程提升患者依从性、忠诚度及商业价值。

KEY RESPONSIBILITIES

- Strategy & Insights: Set the patient experience vision, strategic principles, and roadmap for the Metabolism/Weight Management portfolio across key channels and touchpoint...