Patient Experience Officer

Join to apply for the Patient Experience Officer role at Belo Medical Group, Inc.

We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we’d love to meet you.

Key Responsibilities

• Greet and assist all patients and visitors with warmth and professionalism.
• Handle inquiries and concerns across various channels (in-person, phone, SMS, email).
• Manage appointment scheduling through BMS and Belo Hub, ensuring timely confirmations and reminders.
• Coordinate closely with medical teams to ensure seamless patient flow and accurate handovers.
• Maintain and update patient information while strictly complying wi...