Patient Experience Representative I (South Africa)

The Opportunity

Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Your Responsibilities

• Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately.
• Accurately document and log all patient interactions in the system.