Patient Experience Senior Consultant Role

Join Alberta’s healthcare transformation as a Senior Consultant focused on patient experience and concerns management. Drive effective communication and work on person-centered care initiatives.
Reporting to the Patient Concerns Officer, you will be a vital component in the Acute Care Alberta team, focusing on resolving patient concerns and enhancing experience through strategic initiatives. This role encompasses data analysis, stakeholder engagement, and project leadership to foster person-centered practices across healthcare settings.
Key Responsibilities:
• Facilitate patient concerns management through regulatory compliance
• Implement strategic business planning for engagement initiatives
• Cultivate robust relationships among ACA stakeholders
• Educate and mentor teams in change management techniques
• Lead project management efforts applying service design principles
Requirements:
• Master’s degree in health management or related field
• Minimum 5 y...