Patient Experience Supervisor

Patient Experience Supervisor (PES)

Job Description – Brief

Position Overview

The Patient Experience Supervisor (PES) ensures exceptional, consistent, and complaint-free patient experiences across assigned dental clinics. This role protects patient satisfaction, brand reputation, and trust by proactively managing concerns and embedding customer service standards into daily clinic operations.

The PES owns all patient-related concerns and serves as the escalation bridge between clinic staff and management.

Reporting & Deployment

• Reports to: General Manager / Director of Operations

• Works with: Clinic Manager, Head Dentist, Front Desk Lead

• Deployment:

  • 1 PES per large clinic

  • Shared across 2–3 smaller clinics (based on volume)

Core Responsibilities

• Own and resolve patient complaints, dis...