Patient Financial Counseling Coordinator – Call Center

The Patient Financial Counseling Coordinator leads the daily operations of St. Peter’s Patient Financial Advocacy team, including the Billing Call Center and Financial Navigation functions. This role combines team leadership, operational oversight, and revenue cycle expertise to ensure patients receive exceptional financial support while maintaining efficient, compliant departmental performance. The Coordinator mentors staff, improves workflows, monitors key performance metrics, resolves complex patient account issues, and partners across the organization to strengthen financial outcomes, patient satisfaction, and access to care.


EDUCATION/ EXPERIENCE:

• High school diploma or GED required; Associate’s degree or some college coursework preferred.
• Completion of all mandatory education and annual review requirements.
• Minimum 5 years of experience in customer service, preferably within a healthcare or revenue cycle setting.
• Experience in a...