Patient Scheduler

Title: Patient Support Specialist

Location: Lahore & Rawalpindi (100% Onsite Role)

Shift Options (Night Shifts with Saturday on):

6:00 PM – 3:00 AM

7:00 PM – 4:00 AM

8:00 PM – 5:00 AM

9:00 PM – 6:00 AM

(Any shift may be assigned)

Job description

We are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.

Responsibilities:

• Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.
• Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.
• Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Heal...