Patient Service Associate

Responsibilities

Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.

• Reminder calls and confirmation of procedural appointments with patient for all surgical areas
• Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
• Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
• Provide adequate information to patient with regards to their scheduled operation
• Assist in providing solutions and advice on enquiries for patients.
• Work with other department stakeholders to ensure that the patient has a smooth journey with Hospital for their procedure.
• Upkeep Surgical Call Centres readiness on downtime policies, with resources for downtime available in the clinic.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manage...