Patient Service Officer

Working location: Islandwide Parkway Shenton clinics. Working hours: 44 hrs/week including weekends and public holidays. No overnight shift.

• Perform frontline operations that include registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.
• Attend to walk-in patients and answer phone enquiries.
• Perform chaperon activities and assist in explaining the procedures to patients.
• Support doctors in language translation when needed.
• Proper maintenance of patients’ records and keeping count of drug inventory.
• Ensure proper maintenance of clinic facility for cleanliness and positive image.
• Strict adherence to SOPs and perform routine checks/audits within the clinic.
• Responsible for daily operations matters, including collating and compiling patient management indicators.
• Support in the submission of medical reports and claims (T...