Patient Service Representative

*MUST BE LOCATED IN AZ or NV TO APPLY*
Location : Fully Remote
Hours of Operation: Monday through Friday, 5am to 6:30pm - Will be scheduled an 8 hour shift (must be available anytime during this window)
Qualifications

+ Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics

+ Must have experience with scheduling patient appointments, insurance verification and medical terminology

+ MA experience is a plus

Description

+ Answer, screen and process a high volume of incoming calls in a professional manner.

+ Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.

+ Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.

+ Communicates, to patients and external external ordering physicians' offices,...