Patient Service Representative

Description
We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up.


Responsibilities:

• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.

• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.

• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.

• Review insurance information t...