Patient Services Rep

**Job Summary and Responsibilities**

As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff.

Every day, you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.

To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement....