Patient Services Representative

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

Assist patients in their queries and concerns.

Collect patients' outstanding balance.

Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.

2. Places outbound collection...