Patient Services Representative

Join our team at UPMC Lititz Hospital as a Patient Services Representative. This role will be part-time, working 24 hours per week. Shifts will be anywhere between 7:00am-5:00pm, Monday through Friday, with rotating weekends and holidays.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
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