Patient Services Specialist

We're hiring to fill a current vacancy, join our team at Optiks International - Calgary - Sarcee Trail NW, as a Patient Services Specialist!

In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment.

This position is a full-time role working 30-40 hours per week. Our location is open Monday to Saturday.

What You’ll Do

• Greet and welcome customers, manage customer check‑in and check‑out
• Engage with customers in person, by phone, and via email
• Coordinate appointments, prepare prescription printouts
• Manage billing and payments for patients, insurers and other third parties
• Deliver exceptional customer service to ensure a positive customer experience
• Support store operations by performing additional duties as required

What You Bring