Patient Services Specialist

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Key/Essential Functions & Responsibilities

+ Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.

+ Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.

+ Provides information regarding services, sliding scale fees and/or appointments to callers.

+ Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.

+ Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.

+ Esca...