Patient Support Specialist

OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
About The Role
Responsibilities and essential functions include:
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or...