Patient Support Specialist

Summary:

We are looking for a detail-oriented and compassionate professional fluent in English, with practical experience in the Durable Medical Equipment (DME) industry. This role is crucial as it involves direct interaction with patients, requiring excellent phone communication skills, precision, and a sincere dedication to assisting patients.

Responsibilities:

• Provide professional and empathetic support to patients over the phone
• Accurately process and manage DME orders using Parachute Health
• Clearly communicate with patients and internal teams to ensure accurate order completion
• Maintain precise documentation and perform follow-ups as necessary

Requirements

Requirements:

• Fluency in English (both spoken and written)
• Proven experience in the DME industry, particularly in patient-facing roles
• Direct experience with Parachute Health for order processing (required)
• Strong ...