Payment Operations Manager

Job Summary
The Payment Operations Manager is responsible for leading and optimizing end-to-end payment operations, ensuring the stability, accuracy, and compliance of all deposit and withdrawal activities. This role provides strategic oversight of payment processes, manages relationships with payment service providers, and drives continuous improvement to support business growth while maintaining strong risk and control standards.
Key Responsibilities
Strategic & Operational Leadership
• Lead and oversee all payment operations, including deposits, withdrawals, reconciliations, and exception management
• Define and implement payment operation strategies aligned with business objectives and risk appetite
• Establish operational policies, SOPs, and control frameworks to ensure transaction integrity and consistency
• Monitor payment performance KPIs (success rate, turnaround time, failure rate, chargebacks) and drive improvements
Team Management
• Manage, mentor...