Payroll Manager, Americas

Payroll Manager, Americas

Location: San Jose, Costa Rica.

The Payroll Manager leads a team of Payroll Coordinators and Time Experts, managing payroll and time processes supported by third-party payroll providers. This role is accountable for ensuring timely, compliant, and accurate payroll delivery across the assigned countries and for overseeing payroll governance, vendor performance, and continuous process improvement. The Payroll Manager collaborates with internal and external stakeholders and contributes to strategic projects related to payroll transformation, compliance, and employee experience. The post holder will be responsible for team management and development and driving SLA and case management compliance, reporting back to the Head of HR Services Americas. The position will also be first point of contact for regional escalations and technical queries, attending vendor performance reviews and initiate payroll change requests.

What...