Payroll Master

DIRECTLY REPORTS TO:
Manager of Professional Services
MAIN AREA OF RESPONSIBILITY:
The Payroll Master is the Sprout Solutions industry expert for all payroll processes and industry best practice. The role is highly involved in delivering accurate, timely, and business critical timekeeping and payroll processes through Sprout's technology solutions.
TASKS:
Provide technical support and advice to clients on the company's payroll and HR products Develop subject matter expertise on payroll and HR
Remain current on payroll and HR policies and trends, and on other industry best practices
Create and build a productive and trusting relationship with clients
Demo the payroll and HR products to clients articulately and confidently
Work on a process flow for on-boarding new accounts
Manage assigned customer issues and take action to resolve issues
Assist with pre and post sales activities
Balance internal needs against customer requirements and/or internal bus...