PC Support 2

Job Description
This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.

* Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.

* Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.

* Ensures internal and external customer satisfaction at all times.

* Identifies and implements improvements to enhance customer satisfaction on a continual basis.

* Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.

* Performs software installations on all desktops/laptops, and End-User devices.

* Performs software distribution tasks as required.

* Update firmware on laptops, smart phones and MFPs.

* Co...