PC Technical Solution Students

About this opportunity:

Join Ericsson as a Support Engineer (Entry-Level) — an excellent opportunity for final‑year university students ready to launch a technical career in telecommunications and customer support. You will work with product and network data, help stabilize customer environments, and learn to manage operational and technical issues for dedicated customers or domains. This role is ideal for proactive problem‑solvers who follow processes and SLAs and enjoy working in collaborative, fast‑moving teams.

What you will do:

• Own and manage Customer Service Requests (CSRs) from contract validation through to resolution, working with mentors and senior engineers as needed.
• Follow agreed ways of working and comply with CS delivery standards and SLAs.
• Investigate, analyze, report, and propose solutions for product and network issues, including security‑related matters when required.
• Communicate clearly with custo...