PCMO Client Service Officer

What is this position about?
Handle cash payment related queries received from external and internal clients ie Front office, middle/back- office teams. Contact clients or Relationship Managers to clarify/obtain information on their payment requests. Perform follow- ups and resolve client issues if necessary.
What would be your typical day at BNPP Paribas look like?
Primary Role Responsibilities
Handle pre and post processing activities in PCMO mostly in relation to client contacts both internal and external
Monitor and follow up on outstanding approvals required on clients' payments
Be up todate on new policies/procedures and applicable regulatory requirement and comply with bank mandatory requirements
To perform timely mgmt. reporting and ensure adherence to incident reporting policy
Other contributions
Contribute to roll out of new processes and adoption of operations controls
Minimize operational failure, including but not exclusively the risk of frau...