Pe-cx-backoffice Helpdesk

**Job Summary**
Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With rotational shifts and a work-from-office model you will be the backbone of our customer experience ensuring seamless communication and problem-solving. Your expertise in English and hi-tech domain skills will be pivotal in enhancing our service delivery.
**Responsibilities**
- Provide exceptional support to customers by addressing their inquiries and resolving issues efficiently.
- Collaborate with cross-functional teams to ensure customer satisfaction and seamless service delivery.
- Utilize your hi-tech domain knowledge to troubleshoot and resolve technical issues promptly.
- Maintain accurate records of customer interactions and transactions ensuring data integrity.
- Assist in the development and implementation of helpdesk procedures to improve service quality.
- Monitor and analyze customer feedback to ident...