Pega Business Analyst

Summary of Position

• The Lead Business Analyst (BA) gathers, analyses, and documents business requirements for Pega CDH solutions, ensuring clarity, feasibility, and traceability across the delivery lifecycle. The BA bridges business stakeholders and technical teams to support successful CDH implementations.

Key Responsibilities

Requirements & Analysis

• Facilitate workshops to capture business goals, customer journeys, and personalization needs
• Document functional requirements including eligibility, suitability, engagement policies, arbitration outcomes, and treatment logic
• Translate requirements into clear user stories and acceptance criteria

Solution Design Support

• Partner with architects to define CDH action structures, strategy logic, and data requirements
• Produce functional specifications, process flow...