People First Consultant

**Nature of Work**
- Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
- Strives to exceed HR Contact Center Key Performance Indicators (KPIs)
- Escalates team member inquiries in a timely manner when additional research or analysis is necessary
- Following even complex processes and paying attention to details to ensure data quality in HR systems and to give an excellent experience to our Customer, support internal issues by the consultant and following the resolutions with IT Global teams.
- Raising an IT connect tickets if he/she needs help from HR Business Partners or the main Stakeholders to guarantee the best service to our Customer and align to HR Policies
- Being proactive in handling risks or process gaps that you face and raising a hand with the responsible teams to find a solution together
- Maintain key relationships with strategic stake holders ...