People Services Coordinator

Job Description
As a People Services Coordinator you will be responsible for supporting the business and our employees through the timely and consistent completion of quality 1st line transactional HR activities.
Reporting to the People Services Team Leader you will be part of the People Team, who provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system.
What you will do?
Onboarding new staff and creating contracts for new starters
Triage and deal effectively with 1st line queries via phone or using the case management system
Manage cases with an end to end mindset
In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
Using workflows and process maps to complete all allocated requests
Prioritising work ...