People Services Specialist (fixed term contract)

The Global People Services Specialist delivers an excellent customer service to both our internal customers (colleagues), our People team colleagues, and our external partners for all aspects of the people life cycle. The role will work with the People Services Manager to deliver a value-add service, partnering with the People team to ensure the delivery of a seamless colleague experience.

This role is a 9 month Fixed Term Contract.

This is a hybrid role 3 days per week based from our Newcastle office.

Summary of role

This role sits within People Services and acts as the first point of contact for HR-related queries globally. You’ll help deliver a smooth, high-quality colleague experience by resolving issues, maintaining accurate data and supporting key people processes across the business.

What I will be doing

You’ll respond to colleague queries through platforms like ServiceNow, Teams and live chat, either resolving them directly ...