Performance Development TL

The primary purpose of this role is to collaborate closely with the Claims Manager to drive and implement strategic process improvements initiatives that optimize team efficiency while prioritizing exceptional customer service. The Team Leader will play a pivotal role in fostering a culture of continuous improvement and accountability, ensuring that best practices are integrated throughout the claims process.

The position is also accountable for developing and implementing a comprehensive framework for various claims support functions, including Reporting & Metrics, Quality Audits, and Training. This framework will ensure that critical insights are generated from performance data, maintain high-quality standards through systematic audits, and provide structured training programs that equip team members with the necessary skills and knowledge to excel in their roles.

Key Responsibilities

• Engage with various stakeholders and conduct regular assessments of exi...