Performance-Driven Team Lead – Insurance & BPO

WNS Global Services in Cape Town is seeking a high-performance team leader to manage Agents and foster a customer-centric culture. Your role will involve coaching and supporting staff to achieve KPIs, ensuring project success through stakeholder management and leveraging analytical insights.

The ideal candidate should have a tertiary qualification in management and at least 2 years’ experience in insurance and management, along with strong problem-solving and analytical skills. This position requires flexibility with rotational shifts.