Performance Improvement Manager

MISSION

Represents and encourages a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction.

Responsible to ensure in the company Compliance related to Quality/PeakOS and Security standards and policies.

ABOUT THE JOB

Identifies opportunities/issues, defines and manages performance improvement projects using the Lean/Six Sigma methods to drive specific targeted project goals, and works with trends and variation to prevent target failures.

Properly track success measures to effectively execute improvements, drive performance goals and demonstrate value added to our CX activity.

Recommends solutions and controls, and implementing approved recommendations. Implements and ensures accurate quality &performance measurements and tools are implemented, such as Pea...