Performance Manager

Job Accountabilities:



Strategic Leadership & Team Growth



* Lead and scale the Manila Support team in alignment with evolving business needs.

* Make a strong, positive impression on our clients through consistent delivery of high-quality service and proactive collaboration.

* Collaborate with leadership to identify talent needs and drive recruitment, onboarding, and training of new hires.



Conduct interviews and make hiring recommendations for team expansion.



* Organize quarterly team-building events, including budget proposals and coordination with local accounting.

* Performance Management & Coaching

* Prepare and manage weekly work schedules, adjusting for absences and training.

* Monitor and evaluate team performance through RingCentral call analytics and email activity to ensure service standards are consistently met.

* Conduct regular call and email coaching sessions to r...