Performance Sustainability Manager

**Job Responsibilities**

The Performance Sustainability Manager (Healthy DC Plan) will report directly to the Director Operations and will drive product performance across key functional areas against established performance metrics.

**Work Arrangement**

This position is a hybrid position 4 days a week in our D.C. office located at 1201 Maine SW

**Essential Functions**

+ Develops and implements performance metrics that enable measurement of progress on internal metrics and regulatory requirements, including call center SLAs, member and provider grievance & appeals, claims timeliness, provider credentialing, UM turnaround times.
+ Responsible to drive product strategy and planning aimed to improve business results based on continuous improvement that is aligned with enterprise strategy. Oversee the progress of Healthy DC Plan initiatives to ensure progress against business goals, identify risks before they become issues.
+ Collaborates ...