[PERM] Head of Platform & Service Delivery (HR Tech solutions)

Responsibilities

1. Strategy to Execution

• Convert corporate strategy into a clear, prioritised platform roadmap
• Align product development with scalable, multi-market service delivery
• Balance innovation with operational control and risk management

2. Platform & Technology Governance

• Ensure reliability, scalability, and data integrity
• Establish predictable release cadence and engineering discipline
• Reduce technical debt, rework, and key-person dependency

3. Service Delivery Excellence (Payroll & Benefits)

• Deliver industry-leading payroll accuracy and SLA performance
• Standardise SOPs and strengthen operational controls
• Improve onboarding efficiency and escalation governance

4. Operational Integration & Risk

• Align Product, Technology, and Operations under a unified operating model
• Identify and r...