Personal Banking Advisor

Job Responsibility

The primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standard.

Job Description

• Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenue
• Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
• Identify new to bank personal banking customers and refer leads to other segments in the Ban
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical
• Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendment
• Ensure proper documentation, correctness & completeness of all applica...