Personal Concierge Manager (Guest Relations) | Waldorf Astoria Dubai Palm Jumeirah

A Personal Concierge Manager (Guest Relations) with Waldorf Astoria Hotel & Resorts manages the Personal Concierge operation and sets department objectives to ensure the delivery of an exceptional, personalized guest experience in line with luxury brand standards.

**What will I be doing?**

As a Personal Concierge Manager (Guest Relations) , you will manage the Personal Concierge function and oversee the delivery of highly personalized guest services, ensuring the highest levels of luxury, discretion, and attention to detail. A Personal Concierge Manager is responsible for the overall guest experience and therefore you are responsible for performing the following tasks to the highest standards:

+ Manage and oversee daily Personal Concierge operations, projecting a professional image with a strong focus on luxury service delivery and exceptional guest engagement.
+ Set daily objectives for the Personal Concierge team and prepare team rosters and work schedul...