Personal Injury Case Manager (Bilingual - Spanish & English Speaking)

SnappyCX is seeking a detail-oriented and client-focused Personal Injury Case Manager to support our client's legal team by managing client intake, lead screening, case documentation, and coordination between clients and attorneys. This role is critical to ensuring a smooth transition from initial inquiry through active case handling while maintaining accurate records and high-quality client communication.

Key Responsibilities

Client Intake & Initial Screening

• Handle incoming calls, emails, and online inquiries from prospective personal injury clients in both English and Spanish .
• Conduct initial case screenings based on the firm’s qualification criteria.
• Collect detailed and accurate case information during intake conversations.
• Clearly explain next steps, intake requirements, and general legal processes to clients.
• Respond to client questions with professionalism, em...