Personal Shopper 2.0 Manager

Job description

Job Function:
Responsible for the development and expansion of VIP client base, while generating maximum sales from these customers, their families, and friends.

Responsibilities

• Execute customer transactions according to SM's PS Standards, while going over and above customer expectations
• Physically assist shoppers in-store, take orders/ assist in upselling and cross-selling for customer family members
• Proactively offer in advance product offerings and new trends to physical customers, inbound/outbound callers (Virtual or Voice)
• Keep records of customer interactions, processes customer accounts, and files documents by using the right methods and tool
• Conceptualize and implement attainable sales and increase marketing strategies relative to Chinese or Foreign customers.

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• At least 2 to 3 years of wor...