PH Bilingual CCR

Summary
The Multilingual Customer Care Representative position provides professional, quality, and best in class service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients through French Language. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating/sending reports, translations tasks, client correspondence, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.
 
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